Shipping Policy

We ship via USPS, UPS, and FedEx. The carrier and service depend on your package and destination. Shop checkout shows the shipping charge before you pay.

• Shipping: Orders normally ship to your delivery address. Contact us before ordering if you need a particular service or deadline.
• Local drop-off: May be available within Discovery Bay only, by arrangement. Contact us before ordering to confirm availability.

Please note that shipping speed refers to transit time after the item ships, not total time from order placement. Production time is separate and happens before your package enters the carrier network.

• US shop orders: Free standard shipping on every order, whatever the order total.
• International shop orders: The carrier rate for your address, shown in the cart and checked again before payment.

Custom-order shipping is stated in your quote or payment request. International shop shipping is estimated in the cart and checked again before payment. See our Refund Policy for how original shipping charges are handled on returns.

Before you pay: Review the shipping amount and delivery address shown at checkout. Free US shipping does not apply to international orders.

Shop designs do not need a sample and move into production after payment. For a new custom logo, we stitch one sample and send you photos, then sew the rest once you approve it.

Custom production begins once the required approvals and payment conditions for your order are met. Compatible reorders may use an already approved file without another sample. If a sample is needed, reviewing it promptly helps keep your order on schedule.

Every order ships with tracking. You will receive a tracking number by email once your item is handed off to the carrier. You can track your package directly on the carrier's website using the link in your shipping notification.

If your tracking information has not updated for more than 5 business days, please contact us and we will investigate with the carrier on your behalf.

Need it sooner? Rush can usually get an order made in about a week, when our schedule allows. Contact us before ordering with your deadline, garment choices and quantity. Rush availability depends on the design, garment availability and our current production schedule.

We will confirm any available rush schedule and additional charge for your order. Rush production and carrier transit are separate, so a faster production schedule does not by itself guarantee a delivery date.

To request a rush order, contact us at support@stennings.com before placing your order. Rush availability depends on current production volume and is not always guaranteed.

We can ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS. UPS and FedEx cannot deliver to these addresses, so expedited shipping options may be limited.

Delivery times to military addresses may be longer than our standard estimates due to additional handling at military mail facilities. We appreciate your patience, and we are proud to ship to service members wherever they are stationed.

We ship internationally to many destinations. In your cart, choose your country and enter your postal code to estimate shipping. We check the available carrier rate again before checkout; review the final shipping amount before you pay.

If your country isn't listed in the cart, contact us at support@stennings.com and we will do our best to arrange shipping for you.

International customers are responsible for all customs duties, import taxes, and brokerage fees. These charges are determined by the destination country and are not included in our product prices or shipping costs.

If your order arrives damaged, please contact us at support@stennings.com within 7 days of delivery. Include photos of the damaged packaging and the item itself so we can document the claim.

We will file a claim with the carrier and work to get your order replaced or refunded as quickly as possible. For full details on our damage resolution process, see our Refund Policy.

If your tracking shows no delivery and the estimated delivery date has passed by more than 5 business days, contact us and we will open an investigation with the carrier. If the package is confirmed lost, we will reship your order or issue a full refund at your choice.

If tracking confirms delivery but you did not receive the package, we recommend checking with neighbors and your local post office first. These steps resolve the majority of "delivered but missing" claims within a day or two.

If you need signature confirmation, contact us before ordering to ask whether it can be arranged. For full details, see our Refund Policy.

While we make every effort to meet our stated production and shipping timelines, occasional delays may occur due to:

• High order volume during peak seasons
• Carrier delays or service disruptions
• Severe weather events
• Supply chain issues with blank garments

If your order is delayed beyond the production or delivery timeframe we gave you, you can choose to wait for the order or receive a full refund. Contact us to request your refund. We will notify you when we learn of a delay and provide an updated estimate. This refund option also applies to carrier delays beyond that timeframe and is not removed once stitching has started.

Questions about shipping, or need to update your shipping address before your order ships? We are happy to help. Address changes can be accommodated any time before the item is handed off to the carrier.

support@stennings.com
Stennings
California, United States